Critical Success factors and Failure Factors Links

Hi there, below are provided some useful articles for CSFs and CFFs

• o Interrelations of Critical Failure Factors in ERP Implementation: An ISM-based Analysis, Sanjay Jharkharia, Indian Institute of Management Kozhikode, INDIA-673570.
• A Critical Success Factor Model For ERP Implementation, Christopher B. Holland and Ben Light, Manchester Business school

• Critical Success Factors (CSFs) of ERP Implementation:

  Following are the CSFs of ERP implementation:
  ·         Understanding of business process by company itself.
  ·         If BPR is necessary, do it.
  ·         Selection of correct vendor by company according to their business process.
  ·         Perfect communication between vendor’s team and company’s team.
  ·         Correct requirement gathering.
  ·         Elasticity, if requirement changes then there must be space to bear the change and accommodate it.
  ·         Correct Project Scheduling and Planning.
  ·         Acceptance of change from employees.
  ·         Back to Back communication in every stage of implementation.
  ·         Walk through meeting, work around designing.
  ·         Easy user training.
  ·         Correct Go live technique planning.
  ·         Continuous After implementation support.
  ·         Customization and Bugs fixing.
  
  

  Critical Failure Factors of ERP Implementation:

  Vice Versa of any one of the above CSFs Cause Failure of ERP implementation Project.
  Following are the additional failure factors, courtesy ISM based Analysis.
  ·         Dilemma of Internal Integration
  ·         Hidden Cost
  ·         Excessive Customization Limited Training
  ·         Misalignment of IT with Business
  ·         Lack of change management
  ·         Lack of top management support
  ·         Poor understanding of Poor data quality
  ·         business implications and requirements